TERMS & CONDITIONS

PLEASE NOTE: The following terms and conditions apply only to purchases made online from www.starttostitch.com.

Your rights are protected by the Distance Selling Regulations (2000).

Registered address

Stitch Social, 19a Henley Crescent, Mount Hawke, Cornwall, TR4 8DN

 

Payment and Order Confirmation

As a small business with a turnover below the threshold there is no VAT chargeable on our products.

Purchases made from countries outside the EU will not be charged VAT.

Payments made by credit or debit card will be debited at the point of order.

 

Age restricted goods

The law prohibits the sale of sharp instruments, glues and solvents to anyone under the age of 18 and the sale of aerosols to anyone under the age of 16. By purchasing these items you confirm you are the legal age and agree with our T&C’s.

 

Return of Goods

Please note that, regrettably, fabric and goods which have been cut to a particular length for a customer cannot be refunded.  

Other purchases of physical objects from our online shop can be returned for a refund within 21 days of the day on which the goods were received.

Delivery charges will not be refunded, unless goods are found to be faulty or damaged.

Please see the Returns page for full details.

 

Faulty Goods

Please note that, regrettably, fabric and goods which have been cut to a particular length for a customer cannot be refunded. Other purchases of physical items can be returned for a refund within 21 days of the day on which the goods were received.

Delivery charges will not be refunded, unless goods are found to be faulty or damaged.

 

Every care is taken to ensure that our products  leave us in brand new, top condition. 

We ask that you check the condition of your purchase immediately upon receiving it, and before using it, as we cannot accept the return of items deemed to be faulty once they have been cut or used.

We understand that the occasional human error will be made, so if you do have a problem with your order that you would like to discuss, please contact us as soon as possible after receiving it.

Please contact us immediately if you believe your purchase to be damaged or faulty on arrival.

 

We recommend that you do not accept delivery of an item if the exterior packaging is clearly damaged.

 

Stitch Social acts in accordance with the Distance Selling Regulations 2000, designed to protect consumers’ rights.

They cover purchases made via email and the internet, together with telephone and mail order.

They only apply to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business transactions.

 

Undelivered Goods

In the unlikely event that your goods are not delivered within the expected timescale, please contact us immediately and we will investigate the issue and aim to resolve it as quickly as possible. 

 

Items sent by Royal Mail's standard First Class delivery service will be deemed lost only when 15 or more working days have passed since the item was due to be delivered.

Items sent by Royal Mail's Special Delivery delivery service will be deemed lost only when 10 or more working days have passed since the item was due to be delivered.

Please note that on occasion the UK postal service is undertaking Strike Action, which may affect your delivery speed.

 

Colour Accuracy

Product images have been colour balanced on a calibrated monitor, and are as true to the actual colour of the product as possible.

Please note that while we have made great efforts to ensure the accuracy of colours in images, a number of factors can affect this, such as the viewer’s monitor settings and the kind of light under which products are photographed and viewed.

We hope that our efforts will make colour selection easy for you. 

 

Copyright 

Copyright for all images, creative copy, design, code, graphics, typographical arrangement, and structure is retained by Annie Lucas trading as Stitch Social, or are reproduced with permission from copyright owners.

You may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the content on this website without the prior written permission of Stitch Social.

Breach of these rights is prohibited and will constitute an infringement of the copyright and other intellectual property rights of Stitch Social.

Abuse of these rights will result in legal action. 

 

Malicious Software

Whilst we take precautions to ensure our website is free from viruses, spyware and other similar programs, we do not accept liability for any viruses or malicious content transmitted or received during the use of this website.

It is strongly recommended that users of this website have adequate and up-to-date software for protection.

The users bear responsibility for damage arising from such unwanted malicious programmes and software.

 

We reserve the right to alter these Terms and Conditions at any time, and recommend that customers read them regularly.

 

Links

Links to other websites are provided by Stitch Social in good faith and for information only.

Stitch Social is not responsible for the accuracy or content of materials contained in any website linked to the address www.starttostitch.com or stitchsocial.co